Refund & Replacement Policy

No change-of-mind refunds. A replacement if there’s a product problem. Contact Budsmaster immediately if something is wrong with your order.

Returns and refunds

Because of safety concerns and the nature of our products, all purchases are final. We do not accept returns or offer refunds if you change your mind, choose the wrong product or no longer want the order.

Please check the product name, package size and quantity before placing your order. If you notice a mistake after ordering, contact us immediately. What we can change depends on the order’s status.

If there’s a problem with a product

If you receive a damaged or incorrect product, an item is missing, or you notice another product issue, contact us immediately. We’ll help resolve the issue with a replacement for the affected product, rather than a refund.

Please explain what happened so we can identify the order and understand the problem. Contact us before bringing or sending a product back.

What to include in your message

1. Your order: the name on the order and order number, if you have it.
2. The product: the product name and package size.
3. The issue: what went wrong and when you noticed it.

Keep the product and its packaging while we discuss the issue. They can help us identify the item. We’ll let you know if we need any more information and explain the replacement arrangements directly.

Contact us immediately

Text (289) 668-3229 or call (289) 668-3229. Our hours are 10AM – 9PM, seven days a week. If you ordered by text, you can reply in the same conversation.

For other questions, see the FAQ or contact page.