Frequently asked questions

Add products to your cart and check out online, or text (289) 668-3229 with the product names and sizes you want, your name and your full delivery address. We’ll reply with your total and delivery time.

Send each product name and size, your name and the complete delivery address. Add a unit, buzzer, hotel name or entrance details when needed.

For an online order, check the order confirmation shown after checkout and the email address you used. For a text order, wait for our reply with your total and delivery time. If you’re unsure, contact us before placing the same order again.

Contact us immediately and tell us what you need to change. What we can change depends on the order’s current status.

No. You can use guest checkout or order by text. You do need to be signed in before ordering if you want to earn Bud Points.

We deliver in Niagara Falls, St. Catharines, Niagara-on-the-Lake. Text us your full address and we’ll confirm delivery.

We offer same-day delivery and confirm the delivery time when we accept your order. Send your full address, including the city and any unit or hotel name. If you need to leave at a certain time, tell us before ordering.

10AM – 9PM, seven days a week.

Orders over $100 have no delivery fee. For a smaller order, enter your address at checkout or text us before ordering.

Send the property name and full street address, plus the room or unit, buzzer and entrance instructions. Use the address where you’ll receive the order. Check with your accommodation if you’re unsure where to meet a delivery.

This site’s Niagara Falls delivery information is for Ontario, Canada. See our delivery areas and send your full Canadian address to check delivery.

The shop and product pages show the products, prices and sizes currently listed online.

Open the product page and read the description and any listed facts. Check whether an amount is a percentage, a package total or an amount per piece. If a detail isn’t shown or is unclear, text us the product name before ordering.

Read the Product Guide, then compare the current sizes, prices and product details in each category.

Use the Product Glossary for plain-language definitions of common product types and labels.

Because of safety concerns and the nature of our products, purchases are final and we don’t accept change-of-mind returns or refunds. If there’s a product problem, contact us immediately so we can help with a replacement. Read the refund and replacement policy.

Contact us immediately if an item is damaged, incorrect, missing or has another problem. Send the name on the order, the product name and size, and what went wrong. We’ll arrange a replacement for the affected product. Keep the product and packaging while we discuss the issue.

You can pay by cash on delivery (COD) or e-transfer.

Yes. You can place an online order without creating an account.

Sign in to My Account to view orders placed through that account.

Open Lost password and enter the email or username on your account. Follow the link in the reset email. Check your spam folder if it doesn’t arrive. We don’t need your existing password to help with an account question.

Create an account and sign in before ordering. You’ll earn 10 Bud Points for every $1 spent after discounts and before tax.

Every 200 Bud Points is worth $1 off a future order. For example, 1,000 points is worth $5. Points are earned on the amount after discounts and before tax; the Bud Points page shows the calculation.

No. You need to be signed in when you place the order.

You can redeem earned points on a future order while signed in. If a balance or redemption option doesn’t look right, contact us with the order you’re asking about. Don’t send your account password.

Yes. If a $100 subtotal is reduced to $80 by a discount, the eligible amount is $80 before tax. At 10 points per $1, that earns 800 points.